FAQ

FAQ

Welcome to our FAQ page. We have collected frequently asked questions about smart pet products OEM/ODM customization, MOQ, sample time, production lead time, quality standards, private mold development and cooperation process. You can quickly learn about private labeling, packaging design and function modification. Feel free to contact our support team if you cannot find the answer you need.

FAQ

Common Issues for B-End Clients

• Spot Wholesale: Minimum order of [100] units
• OEM Customization: Minimum order of [200] units
• ODM Private Label: Minimum order of [200] units
• Joint Development: Negotiable
•The specific minimum order quantity depends on the product and customization requirements. Welcome to consult our sales manager.

• Standard product samples: Available. Inquire about the sample fee with the sales manager; shipping cost payable on delivery.
• Custom product samples: Mold fee and sample fee are required, specific quotation based on customization requirements.
• Sample fee refund: The sample fee will be fully refunded after a bulk order of 200 units is placed.
• Sample lead time: Standard products 3-7 days, custom products 15-30 days.

• In-stock orders: shipped in 3-7 days
• Small batch customization (within 200 units): 15-20 days
• Large batch orders (over 1000 units): 25-35 days
• The specific delivery time is determined according to the order quantity and production schedule, and will be clearly stipulated in the contract.

Payment Terms:

• Overseas Customers: T/T (Telegraphic Transfer), PayPal (for small amounts).
• Sample Orders: 100% in advance
• Bulk Orders: 30% deposit, 70% before shipment.

• Does not support drop shipping; e-commerce customers need to stock up by themselves:

Can provide in full:
• CE, FCC certification reports
• ISO9001 quality management system certificate
• Product inspection reports (SGS/Intertek and other third parties)
• Certificate of origin (if export is required)

All certification documents can be provided as copies or electronic versions after signing the contract.

We highly value our clients’ intellectual property:
• Confidentiality agreements (NDA) can be signed, with legal protection
• Clients’ design drawings, molds, etc. are managed by dedicated personnel and kept strictly confidential
• Customized products will not be sold to third parties without the client’s permission
• The factory has strict internal confidentiality regulations and access control

Customer Review

Danny
Danny
CEO OF PET
Excellent smart pet products! The automatic feeder and water fountain work flawlessly. Easy to use, great battery life, and the app is user-friendly. My pets drink and eat regularly now. Very satisfied with the quality and performance. Will buy again and recommend to all pet owners!
John Doe
John Doe
Purchasing Director
These smart pet feeder and water fountain are total game-changers! The app control works perfectly, scheduling meals is super easy, and the water fountain keeps water fresh and clean all day. My pets love them, and I have so much peace of mind. High quality, easy to set up, and worth every penny. Highly recommend!
Lia
Lia
Brand owner
I’m so impressed with this smart feeder and water fountain set. The portion control helps keep my pet healthy, the fountain is quiet and filters water really well. No more early-morning meows or worrying about fresh water while I’m out. Sturdy design, simple to clean, and reliable.

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